You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the HERSEASONS tags attached. We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. Please note – duties, taxes and the original shipping charges are non-refundable. As an international customer, you can return your parcel using any postal service. Please note – you will need to cover the shipping costs yourself.
The return address:
Address for returns will be given by e-mail after prior information about the return of the product, please contact us at email@example.com
The parcel remains your responsibility until it arrives to us – remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have a proof you have sent it. When you return your order, please remember to put your returns note (which you can download here) in the parcel. It can usually take up to 21 working days for your return to be delivered back to us in Poland, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 3 working days.
I still did not receive my order.
Your order will normally leave our warehouse on the working day after you place your order or earlier. For example, if you place your order on Friday night, we will dispatch your parcel from our warehouse on the following Monday. You can view the status of your order and track it in ‘Order History’ in the ‘My Account’ section. After your order status changed from “processing” (waiting for your payment) to “complete” (payment received, package sent) it typically takes 7 (courier) or 21 (regular postal service) working days for your package to be delivered. If you do not receive your package within 7 or 21 working days (depending on the shipping method selected) please contact us at: firstname.lastname@example.org We will resolve the issue for you as quickly as we can.
Customs and import charges
Customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel. Custom policies and import duties vary from country to country, hence HERSEASONS has no control over them and cannot provide information on their cost. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.